Where We Ship
Orders placed on ELEGOO CA (ca.elegoo.com) can be shipped to Canada.
Estimated Delivery Time:
- In-stock Product: 3-7 workdays for delivery.
- Pre-owned Product: 4-8 workdays for delivery.
- Pre-order Product: We will ship the product according to the estimated delivery time on the page, after shipment, it takes 3-7 workdays.
Shipping Restrictions
- Please note that we are unable to ship to P.O. Boxes and APO/FPO addresses.
- You may only ship to one address per order. If your order contains items that require shipping to multiple locations, you’ll need to place separate orders for each address.
Shipping Fees
For orders over $65 CAD, it’s FREE SHIPPING. Orders under $65 CAD will be charged a $20 CAD shipping fee. EXCEPT this condition:
Orders including Saturn 4 or Saturn 4 Ultra will be charged $30 CAD/pc shipping fees.
Ownership, Terms, and Risk
Please ensure your address details are correct as once the parcel is on its way we cannot re-direct it. It is your responsibility to check and verify. Should any loss be incurred due to the input of an incorrect address or a fraudulent transaction, you will be held responsible as the sole bearer of the pecuniary loss.
Note: Please do not enter any PO Box address, otherwise your package can’t be dispatched by any express.
Normally the orders that have been shipped out (you have received the tracking number or your order status has been completed) cannot be canceled. If you have to refuse delivery due to force majeure after the package is dispatched from ELEGOO, you are subject to the return and refund policies and must pay for the original shipping charges, which will be deducted from your refund.
If you do not contact the delivery company within 5 days after the delivery attempt, they may return the goods to us. A return charge may be assigned to us which may be twice of the delivery cost. If the case of this happens, we reserve the right to ask you to pay the return charge plus an additional re-delivery cost before we re-dispatch the item to you.
When the goods are delivered, please check that the order is complete and undamaged. If there is any damage to the goods at the point of delivery, you can contact us: info@elegoo.com
Following a successful transaction you will be notified when your order has been dispatched with a tracking number provided, if you do not receive a tracking number within 48 hours of completing your purchase, we ask that you first check your email “Junk/Spam” folder and then contact us: info@elegoo.com
Refund Policy & Warranty Info
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, ELEGOO provides a straightforward warranty that is processed in the most hassle-free way possible. Please refer to the warranty policy below, as warranty periods and warranty rules differ according to the models and parts list.
Warranty Policy
1. Warranty timeline
Models | Parts List | Warranty Period | |
3D Printing Related Products |
Neptune 3 OrangeStorm Giga |
PEI Platform Plate, Nozzle, Heater, Thermistor, PTFE Tube, Tools | No Warranty |
Hot End | 3 Months | ||
Extruder Kit | 6 Months | ||
Main Parts of the Machine | 12 Months | ||
Jupiter | Release Film, Tools | No Warranty | |
LCD Screen | 3 Months | ||
Resin Tank, Build Plate | 6 Months | ||
Other Main Parts of the Machine | 12 Months | ||
Mars 2/2 Pro/3/3 Pro/4/4 MAX/4 DLP/4 Ultra/5/5 Ultra Saturn S/Saturn 2/Saturn 8K/3/3 Ultra/4/4 Ultra Jupiter SE |
Release Film, Tools | No Warranty | |
LCD Screen, Resin Tank, Build Plate | 6 Months | ||
Other Main Parts of the Machine (FEP&Tools Excluded) | 12 Months | ||
Mercury Mercury Plus V1.0/V2.0 Mercury X/XS Bundle |
Main Parts of the Machine (Tools Excluded) | 12 Months | |
PHECDA LASER ENGRAVER & CUTTER- 10w/20W |
Main Parts | PCB, Motor, Laser head, Power Adapter | 12 Months |
Other Parts① | Fans | 6 Months | |
Other Parts② | Synchronous belt, motor connection line, laser connection line | 3 Months | |
Consumables and Other attached |
Power cord, USB cable, Engraving Material (filter cartridge, wood board, stainless steel sheet, leather, etc.), user manual, packaging, tools (hexagonal wrench, open-end wrench), etc. | No Warranty | |
Arduino Kits, Robot Kits & Component Kits | All | All | 12 Months |
Pre-owned Products | All | All | No Warranty |
Accessories (For individual purchases) | Release Film:FEP/PFA/ACF | Release film is a consumable product without warranty | No Warranty |
LCD Screen: Mars/Jupiter |
Resin leakage, scratch-resistant film damage, human damage, collision damage are not included in the warranty. | 3 Months | |
LCD Screen: Mars 2/2 Pro/3/3 Pro/4/4 Ultra/4 Max/Saturn /S/2/8K/3/3 Ultra/4/4 Ultra/Jupiter SE |
Resin leakage, scratch-resistant film damage, human damage, collision damage are not included in the warranty. | 6 Months | |
Build Plate | Damage caused by scratches, drops or bumps is not covered by the warranty. | 6 Months | |
Resin Tank | Installation tools and screws are not warranted | 6 Months | |
Air Purifier: Mini/USB/Mars Mate |
Consumables (activated carbon) are not warranted, as well as human damage, disassembly is not covered by the warranty. | 12 Months | |
Mini Heater | Consumables (activated carbon) are not warranted, as well as human damage, disassembly is not covered by the warranty. | 12 Months | |
Washing Bucket:Mercury Plus V1.0/ V2.0Mercury X/XS Bundle | No warranty for damage caused by man / misuse (e.g. resin curing inside the bucket). | 6 Months | |
3D Stainless Steel Funnel | 3D Stainless Steel Funnel is a consumable product without warranty | No Warranty | |
PEI Platform Kit/PEI Magnetic Platform Kit | PEI Platform Kit is a consumable product without warranty | No Warranty | |
Nozzle Kit | Nozzle Kit is a consumable product without warranty | No Warranty | |
PTFE Tube | PTFE Tube is a consumable product without warranty | No Warranty | |
Hotend Kit | Hotend Kit (Nozzle, PTFE Tube Excluded) | 3 Months | |
Extruder Kit/Printhead Kit | Entire Dual-Gear Direct Extruder Kit | 6 Months | |
Cooling Fan Kit | Including 4010/4015 Blower Fan and 6010 Axial Flow Fan | 12 Months | |
STM 32-bit Silent Motherboard | Motherboard | 12 Months | |
Enclosure | All | 12 Months | |
Dual Printhead Mounting Plate | All | 12 Months | |
Four-Printhead Mounting Plate | All | 12 Months | |
5KG Large Spool Holder Kit | All | 12 Months | |
Camera | All | 12 Months | |
Filament Vacuum Storage Bags Kit | The pump is guaranteed for 1 month and the vacuum bag is a consumable product without warranty. | 1 Month | |
Rotary Attachment: PHECDA Laser Engraver |
All | 12 Months | |
10W/20W Air Assist:PHECDA Laser Engraver | All | 12 Months | |
Enclosure:PHECDA Laser Engraver | All | 12 Months | |
Honeycomb Panel: PHECDA Laser Engraver |
Honeycomb Panel is a consumable product without warranty | No Warranty | |
Raisers:PHECDA Laser Engraver | All | 12 Months | |
Composite Filter:PHECDA Laser Engraver | Composite Filter is a consumable product without warranty | No Warranty | |
10W/20W Laser Module:PHECDA Laser Engraver | All | 12 Months | |
Window Mirror:PHECDA Laser Engraver | Window Mirror is a consumable product without warranty | No Warranty | |
20W Adapter:PHECDA Laser Engraver | All | 12 Months | |
Metal Business Cards | All | No Warranty | |
Silicone Mat | All | No Warranty |
2. Warranty Rules for Laser Head and Tube
-
Laser Head WarrantyRules:
The rate of laser power drop is related to the frequency of use, working hours, and working environment.
Laser Tube Warranty Rules:
a). If the laser tube is found to be damaged during the first unpacking inspection, after-sales warranty service can be provided normally;
b). During the warranty period, if the laser tube cannot emit light normally, but no obvious appearance defects are found, after-sales warranty services can be provided normally;
c). During the warranty period, if the laser tube has any appearance cracks (including but not limited to cracks caused by improper handling or cracks caused by freezing temperatures), after-sales warranty services can't be provided normally.
3. Warranty Period
All times shown on this page are calculated from the date the original order was received. If you receive free replacement products or accessories, the warranty period will still be calculated from the date the original order was received.
4. Warranty Forfeiture
The following Conditions Are Not Covered Under Warranty:
- Products without sufficient proof of purchase
- Lost or stolen products
- Items that have expired their warranty period
- Non-quality-related issues (after 30 days of purchase)
- Free products
- Repairs through 3rd parties
- Damage from outside sources
- Damage from misuse of products (including, but not limited to: falls, extreme temperatures, water, and operating devices improperly)
- Purchases from illegitimate resourcesor second-handed parties
- Normal discoloration, wear, or consumption during product use.
Return & Refund Policy
1. For Unwanted Items
*This clause does not apply to Pre-owned & Refurbished items.
If the Elegoo product that you purchased does not meet your satisfaction but was not confirmed defective by certified Elegoo technicians, we call such product as “unwanted product”.
- For products in condition unopened (all original tags and labels attached), within 14 days of delivery, you may return them with an "unwanted reason" and get a refund. You are responsible for the shipping fees, and ELEGOO will charge a 5% restocking fee based on the order amount.
- For products in condition open-box and unused, within 14 days of delivery, you may return them with an "unwanted reason" and get a refund. You are responsible for the shipping fees, and ELEGOO will charge a 15% restocking fee based on the order amount.
- For used products or orders beyond 14 days, refunds for unwanted products are not available.
Unwanted Issue |
|||||
|
Product Status |
Items |
Responsibility of Return Shipping Charges |
Restocking Fee |
Deduction Fee |
Refund |
|||||
Within 14 Days |
Unopened |
√ |
Customer |
5% based on the order amount |
If the returned machine detects key parts missing, the corresponding fees will be deducted. |
Open-box and unused |
√ |
Customer |
15% based on the order amount |
||
Used |
× |
× |
× |
||
Within Warranty |
All Status |
× |
× |
× |
× |
For your own benefit, we recommend that you use a traceable carrier that can provide you with the delivery confirmation to ship your Product for refund back to the location instructed in the RMA authorization. Elegoo shall not be responsible for any loss or damage to the returning product caused in transit.
The returning product will be thoroughly inspected by Elegoo when received and a decision will be made whether the inspection criteria are met. If your returning product fails to satisfy the inspection criteria and has been shipped to Elegoo, your non-conforming product for refund will be rejected or subject to a deduction fee at Elegoo’s sole discretion.
After the 14-day refund window has expired, your only recourse regarding the products is through our warranty.
2. For Quality-Related Items
*This clause does not apply to Pre-owned & Refurbished items.
- Product is defective when you receive it, within 14days of delivery, you can return defective items to Elegoo and get a full refund or replacement, and Elegoo is responsible for return shipping charges. Or you can ask Elegoo to repair defective items, and Elegoo is responsible for repair fees.
- Beyond the 14days but within warranty, a full refund and replacement are not available, but repair is acceptable. Elegoo is responsible for repair fees.
- Out of warranty, Elegoo will provide free technical support, if the parts need to be replaced, the customer is responsible for the repair fees, which means the customer needs to purchase the parts and bear the freight.
Quality-Related Issue |
|||||
|
Items |
Responsibility of Fees |
|||
Refund |
Replace |
Repair |
Return Shipping Charges |
Repair Fees |
|
Within 14 Days |
√ |
√ |
√ |
Elegoo |
Elegoo |
Within Warranty |
× |
× |
√ |
× |
Elegoo |
Out of Warranty |
× |
× |
√ |
× |
Customer |
Important: To avoid any delay or denial of processing your refund and replacement request, please verify that the returning product must be with all parts & accessories included and all original tags and labels attached and in the original box (generic boxes will be rejected).
3. Process After Returning Product
After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least 7 days from the receipt of your item to process your return. We will notify you by email when your return has been processed and move to the next warranty process, refund you the payment via Paypal, or send a new replacement to you.
Contact Us
Regarding product issues, please don't hesitate to contact us at the customer service channels below to acquire technical support, refund or exchange.
- For 3D Printertechnical support: 3dp@elegoo.com
- Forlaser engraver technical support: lec@elegoo.com
- For order issues, unwanted item refunds, or returns: info@elegoo.com
- For STEM kits, robots technical support: service@elegoo.com
When contacting our customer service team, the buyer must provide sufficient proof of purchase (the order number from online purchases made through ELEGOO, Amazon, or other ELEGOO's authorized resellers), tell us which product you purchased, and describe the problem as clearly as possible through text, images or short videos. This will help our team to process your inquiries and help you solve the problems more efficiently.
12.8" 6K Mono LCD
12.8" 6K Mono LCD
Stunning Clarity
and Sharpness
Stunning Clarity
and Sharpness
12.8" 6K Mono LCD
12.8" 6K Mono LCD
Spacious
Build Volume
Spacious
Build Volume
Stable Movement Structure
Stable Movement Structure
Efficient Cooling System
Efficient Cooling System
Stunning Clarity
and Sharpness
Stunning Clarity
and Sharpness
Automated Resin
Management System
Automated Resin
Management System
12.8" 6K Mono LCD
Jupiter SE comes with a 12.8-inch 6K monochrome LCD, boasting a resolution of 5448×3064 and 51-micron XY resolution, which ensures that every intricate detail of your designs isaccurately captured, resulting in stunningly precise prints.
Spacious Space for Your Projects
With a build volume of 277.848 x 156.264 x 300 mm³/10.94x6.15x11.81 inches, this provides you ample space for more ambitious projects.
You can print larger models or multiple parts in a single batch, making it ideal for professional or commercial use.
Automated Resin Management System
Jupiter SE is designed with an automatic resin feeding and recycling device that ensures a continuous supply of resin during the printing process.
Automatic resin recycling ensures that the unused resin is collected and recycled for future use, reducing waste and saving you money.
COB +Refractive Light Source
The printer adopts a COB+refractive light source that reduces light dispersion and provides uniform and consistent light exposure, resulting in sharper details, smoother final prints, and accurate dimensions.
Efficient Cooling System
There are cooling fans and heat-conducting copper tubes on both sides of the COB light source for efficient heatdissipation, maintaining a stable temperature during the printing process to extend the service life of the printer.
Hassle-free Slicing
Jupiter SE is compatible with Tango and ChituBox. You can choose from these different slicing tools for your 3D printing needs.
The Z-axis dual linear guide rail with an accuracy of 0.02mm, ensures stable and precise Z-axis movement during the printing process.
The build plate comes with a 4-point leveling system and laser-carved surface, which provides excellent adhesion during printing and no need to repeat leveling after leveling once. The rotary handle makes it easy to install and remove the build plate.
The laser-carved build plate ensures better adhesion during printing and easier removal of prints after printing is done.
What's In Box
JUPITER SE 3D Printer
Auto Resin Feeding Main Module
Bottle Cap Module*2
Cover Handle*2
Mask&Gloves
Scraper
U Disk
Adapter
Backup Screws
Tool Kit
User Manual
Specification
Build Volume
277.85 x 156.26 x 300 mm³
Printing Speed
MAX 70mm/H
Layer Thickness
0.01-0.2mm
XY Resolution
0.051 mm (5448*3064)
Z Axis Accuracy
0.02mm
PRINTING TECHNOLOGY
MSLA
Light Source
COB+Refractive Light Source
LCD SCREEN SIZE
12.8-inch 6K Mono screen
LCD SCREEN PROTECTOR
N.A.
CONNECTION METHOD
USB offline printing
System
EL3D-3.0.1
Slicer Software
Chitubox & Voxeldance Tango
OPERATING SCREEN
3.5-inch Resistive Touch Screen
Languages
Chinese, English
AIR PURIFIER
Plug-in
OTHER FUNCTIONS
Automatic Resin Feeding and Recycling
RESIN
Supports most resins on the market (water-washable, standard, ABS-like, plant-based, etc.)
Power Requirements
100-240V 50/60 Hz 24V 7.5A
HEAT DISSIPATION METHOD
Double fans
DIMENSIONS
479.9 x 377.4 x 657.5 mm³
NET Weight
19.5KG
GROSS WEIGHT
26.6 kg
FAQs
How long does delivery take after shipping?
1. In-stock Product: 3-7 workdays for delivery
2. Pre-owned Product: 4-8 workdays for delivery
3. Pre-order Product: We will ship the product according to the estimated delivery time on the page, after shipment, it takes 3-7 workdays for delivery.
What countries do you ship to?
Orders placed on ELEGOO CA (ca.elegoo.com) can be shipped to Canada.
Do you offer free shipping service?
Click to view Shipping Fees.
Can I change the delivery address of my package after it has been shipped out?
Unfortunately, we cannot change the shipment once the product is shipped.