Mars 5 Ultra

$456.99 CAD $364.99 CAD
Shipping calculated at checkout.

  • Tilt Release Innovation, Blazing Fast
  • Stunning 9K, True-to-Life
  • Smart Mechanical Sensor, Print Worry-Free
  • AI Camera Keeps You in Total Control
  • Real-Time Monitoring & Time-Lapse Recording
  • Wi-Fi Cluster Printing, Redefining Efficiency
  • Free Shipping
  • 1-Year Warranty
  • 14 Days Return
  • Lifetime Support
Product information

Where We Ship

Orders placed on ELEGOO CA (ca.elegoo.com) can be shipped to Canada.

Estimated Delivery Time:

  1. In-stock Product: 3-7 workdays for delivery.
  2. Pre-owned Product: 4-8 workdays for delivery.
  3. Pre-order Product: We will ship the product according to the estimated delivery time on the page, after shipment, it takes 3-7 workdays.

Shipping Restrictions

  • Please note that we are unable to ship to P.O. Boxes and APO/FPO addresses.
  • You may only ship to one address per order. If your order contains items that require shipping to multiple locations, you’ll need to place separate orders for each address.

Shipping Fees

For orders over $65 CAD, it’s FREE SHIPPING. Orders under $65 CAD will be charged a $20 CAD shipping fee. EXCEPT this condition:

Orders that include Saturn 4, Saturn 4 Ultra, or Saturn 4 Ultra 16K will incur a shipping fee of $30 CAD per unit.

Orders that include Centauri or Centauri Carbon will incur a shipping fee of $50 CAD per unit.

Ownership, Terms, and Risk

Please ensure your address details are correct as once the parcel is on its way we cannot re-direct it. It is your responsibility to check and verify. Should any loss be incurred due to the input of an incorrect address or a fraudulent transaction, you will be held responsible as the sole bearer of the pecuniary loss.

Note: Please do not enter any PO Box address, otherwise your package can’t be dispatched by any express.

Normally the orders that have been shipped out (you have received the tracking number or your order status has been completed) cannot be canceled. If you have to refuse delivery due to force majeure after the package is dispatched from ELEGOO, you are subject to the return and refund policies and must pay for the original shipping charges, which will be deducted from your refund.

If you do not contact the delivery company within 5 days after the delivery attempt, they may return the goods to us. A return charge may be assigned to us which may be twice of the delivery cost. If the case of this happens, we reserve the right to ask you to pay the return charge plus an additional re-delivery cost before we re-dispatch the item to you.

When the goods are delivered, please check that the order is complete and undamaged. If there is any damage to the goods at the point of delivery, you can contact us: info@elegoo.com

Following a successful transaction you will be notified when your order has been dispatched with a tracking number provided, if you do not receive a tracking number within 48 hours of completing your purchase, we ask that you first check your email “Junk/Spam” folder and then contact us: info@elegoo.com


Refund Policy & Warranty Info

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, ELEGOO provides a straightforward warranty that is processed in the most hassle-free way possible. Please refer to the warranty policy below, as warranty periods and warranty rules differ according to the models and parts list.

 

Warranty Policy

1. Warranty timeline

Models
Parts List
Note
Warranty Period
3D Printing Machine & Parts
Neptune 3/3 Pro/3 Plus/3 Max

Neptune 4/4 Pro/4 Plus/4 Max

OrangeStorm Giga

Centauri Carbon/Centauri
PEI Platform Plate/PEI Platform Kit/PEI Magnetic Platform Kit/Build Plate
The PEI platform/build plate is a consumable product without warranty.
No warranty
Nozzle
The nozzle kit is a consumable product without warranty.
No warranty
PTFE Tube
The PTFE tube is a consumable product without warranty.
No warranty
Heater, Thermistor, Tools
No warranty
Hot End/Hotend Kit
The nozzle and PTFE tube are consumable products without warranty.
3 Months
Extruder/Extruder Kit/Printhead Kit
6 Months
Cooling Fan Kit
This includes the 4010/4015 blower fan and the 6010 axial flow fan.
12 Months
STM 32-bit Silent Motherboard
12 Months
Main Parts of the Machine
12 Months
Mars/Jupiter
Release Film, Tools
The release film is a consumable product without warranty.
No warranty
LCD Screen
Resin leakage, scratch-resistant film damage, human damage, and collision damage are not included in the warranty.
3 Months
Resin Tank
Installation tools and screws are not warranted.
6 Months
Build Plate
Damage caused by scratches, drops, or bumps is not covered by the warranty.
6 Months
Other Main Parts of the Machine
12 Months
Mars 2/2 Pro/3/3 Pro/4/4 MAX/4 DLP/4 Ultra/5/5 Ultra

Saturn S/2/8K/3/3 Ultra/4/4 Ultra/4 Ultra 16K

Jupiter SE
Release Film, Tools
The release film is a consumable product without warranty.
No warranty
LCD Screen
Resin leakage, scratch-resistant film damage, human damage, and collision damage are not included in the warranty.
6 Months
Resin Tank
Installation tools and screws are not warranted.
6 Months
Build Plate
Damage caused by scratches, drops, or bumps is not covered by the warranty.
6 Months
Other Main Parts of the Machine (FEP & Tools Excluded)
12 Months
Mercury
Mercury Plus V1.0/V2.0/V3.0
Mercury X/XS Bundle
Washing Bucket, Curing Turntable, Acrylic Cover
No warranty
Other Main Parts of the Machine (Tools Excluded)
No warranty for the Fresnel lens coated with resin.
12 Months
Phecda Laser
Engraver &
Cutter - 10W/20W
Consumables and
Other attached
Window Mirror,Power Cord, USB Cable, Engraving Materials, User Manual, Packaging, Tools
No warranty
Other Parts①
Synchronous Belt, Motor Connection Line, Laser Connection Line
3 Months
Other Parts②
Fans
6 Months
Main Parts①
Laser Head
The rate of laser power drop is related to the frequency of use, working hours, and the working environment. If the laser head has any obvious appearance defects or visible cracks, after-sales warranty services will not be provided.
12 Months
Main Parts②
Air Assist, PCB, Motor, Laser Head, Power Adapter, Raisers
12 Months
Arduino Kits, Robot Kits & Component Kits
All
All
12 Months
Pre-owned Products
All
All
No warranty
Accessories
Air Purifier:
Mini/USB/Mars Mate
All (Activated Carbon Excluded)
Consumables (activated carbon) are not warranted, nor is human damage or disassembly covered by the warranty.
12 Months
Mini Heater
All (Activated Carbon Excluded)
12 Months
3D Stainless Steel Funnel
3D Stainless Steel Funnel is a consumable product without warranty
No warranty
3D Paint Kit
All
No warranty
PEI Liquid Glue
All
No warranty
Anti-Vibration Feet
All
12 Months
Enclosure
All
12 Months
Dual Printhead Mounting Plate
All
12 Months
Four-Printhead Mounting Plate
All
12 Months
5 kg Large Spool Holder Kit
All
12 Months
Camera
All
12 Months
Filament Vacuum Storage Bags Kit
Pump (Vacuum Bags Excluded)
The vacuum bags are consumable products without warranty.
1 Month
Accessories for Phecda
Honeycomb Panel
The honeycomb panel is a consumable product without warranty.
No warranty
Composite Filter
The composite filter is a consumable product without warranty.
No warranty
Rotary Attachment
12 Months
Enclosure
12 Months
Metal Business Cards
All
No warranty
Silicone Mat
All
No warranty


2. Warranty Period

All times shown on this page are calculated from the date the original order was received. If you receive free replacement products or accessories, the warranty period will still be calculated from the date the original order was received.

3. Warranty Forfeiture

The following Conditions Are Not Covered Under Warranty:

A. Product is not from ELEGOO or distributors authorized by ELEGOO
B. Products without purchase receipt or any other sufficient proofs of purchase
C. Lost or stolen products
D. Items that have expired their warranty period
E. Non-quality-related issues (after 30 days of purchase)
F. Free products
G. Repaired by a third party or modified by an individual
H. Damage from outside sources
I. Damage from misuse of products (including, but not limited to: resin leakage, falls, and operating devices improperly)
J. Normal discoloration, wear, or consumption during product use
K. The LCD screen cannot provide an SN code

 

Return & Refund Policy

1. For Unwanted Items
*This clause does not apply to Pre-owned & Refurbished items.

Please note that all return requests must first be submitted to our official customer service team, and the package must be returned to our designated address (unless our customer service team recommends refusing the package), as failure to do so could result in liability for any lost items. Any return not confirmed and monitored by customer support may be lost.

If the Elegoo product that you purchased does not meet your satisfaction but was not confirmed defective by certified Elegoo technicians, we refer to such a product as an "unwanted product".

A. For unopened products (with all original tags and labels attached), you can return them within 14 days of delivery for a refund with an "unwanted reason". Original shipping charges are non-refundable (including free shipping products). Return shipping charges are the customer's responsibility (if ELEGOO provides a shipping label, the shipping fee will be deducted from the refund), and ELEGOO will apply a 5% restocking fee based on the order amount. The refund will be issued in the same currency as the purchase, minus any taxes, import duties, and original shipping charges.

B. For open-box and unused products, within 14 days of delivery, you can return them for a refund with an "unwanted reason". Original shipping charges are non-refundable (including free shipping products). Return shipping charges are the customer's responsibility (if ELEGOO provides a shipping label, the shipping fee will be deducted from the refund), and ELEGOO will apply a 5% restocking fee based on the order amount. The refund will be issued in the same currency as the purchase, minus any taxes, import duties, and original shipping charges.

C. For used products or orders beyond 14 days, refunds for unwanted products are not available.

     

    Unwanted Issue

     

    Product Status

    Items

    Responsibility of Both Original Shipping Charges and Return Shipping Charges

    Restocking Fee

    Deduction Fee

    Refund

    Within 14 Days

    Unopened

    Customer

    5% based on the order amount

    If the returned machine detects key parts missing, the corresponding fees will be deducted.

    Open-box and unused

    Customer

    15% based on the order amount

    Used

    ×

    ×

    ×

    Within Warranty

    All Status

    ×

    ×

    ×

    ×

    Important: 

    1. If the customer service team/technical team confirms the return or exchange of the machine, the original machine must be sent out within 7 days (the return label provided by our company is valid for 7 days). Otherwise, it will be deemed that the plan has been abandoned. Subsequent contact with us will require re-troubleshooting and confirmation of the problem, and the time when the problem first occurred will also be reset. A refund or a new machine will be arranged after we receive the returned machine.

    2. After receiving the goods, please keep the original box for at least 14 days. If you need to return the goods, you must pack the products in the original box.

    3. The returning product will be thoroughly inspected by Elegoo when received and a decision will be made whether the inspection criteria are met. If your returning product fails to satisfy the inspection criteria and has been shipped to Elegoo, your non-conforming product for refund will be rejected or subject to a deduction fee at Elegoo's sole discretion.

    2. For Quality-Related Items

    *This clause does not apply to Pre-owned & Refurbished items.

    Please note that all return requests must first be submitted to our official customer service team, and the package must be returned to our designated address (unless our customer service team recommends refusing the package), as failure to do so could result in liability for any lost items. Any return not confirmed and monitored by customer support may be lost.

    A. Product is defective when you receive it, within 14 days of delivery, you can return defective items to Elegoo and get a full refund or replacement, and Elegoo is responsible for return shipping charges. Or you can ask Elegoo to repair defective items, and Elegoo is responsible for repair fees.

    B. Beyond the 14 days but within warranty, a full refund and replacement are not available, but repair is acceptable. Elegoo is responsible for repair fees.

    C. Out of warranty, Elegoo will provide free technical support, if the parts need to be replaced, the customer is responsible for the repair fees, which means the customer needs to purchase the parts and bear the freight.

     

    Quality-Related Issue

     

    Items

    Responsibility of Fees

    Refund

    Replace

    Repair

    Return Shipping Charges

    Repair Fees

    Within 14 Days

    Elegoo

    Elegoo

    Within Warranty

    ×

    ×

    ×

    Elegoo

    Out of Warranty

    ×

    ×

    ×

    Customer

    Important:

    1. If the customer service team/technical team confirms the return or exchange of the machine, the original machine must be sent out within 7 days (the return label provided by our company is valid for 7 days). Otherwise, it will be deemed that the plan has been abandoned. Subsequent contact with us will require re-troubleshooting and confirmation of the problem, and the time when the problem first occurred will also be reset. A refund or a new machine will be arranged after we receive the returned machine.

    2. After receiving the goods, please keep the original box for at least 14 days. If you need to return the goods, you must pack the products in the original box.

    3. To avoid any delay or denial of processing your refund and replacement request, please verify that the returning product must be with all parts & accessories included and all original tags and labels attached and in the original box (generic boxes will be rejected).

    3. Process After Returning Product

    After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least 7 days from the receipt of your item to process your return. We will notify you by email when your return has been processed and move to the next warranty process, refund you the payment via Paypal, or send a new replacement to you.

     

    Contact Us

    Regarding product issues, please don't hesitate to contact us at the customer service channels below to acquire technical support, refund or exchange.

    For 3D printer technical support: 3dp@elegoo.com
    For laser engraver technical support: lec@elegoo.com
    For pre-sales consulting, payment issues, order issues, invoice issues, delivery problems, unwanted item refunds, or returns: info@elegoo.com
    For STEM kits, robots technical support: service@elegoo.com
    When contacting our customer service team, the buyer must provide sufficient proof of purchase (the order number from online purchases made through ELEGOO, Amazon, or other ELEGOO's authorized resellers), tell us which product you purchased, and describe the problem as clearly as possible through text, images or short videos. This will help our team to process your inquiries and help you solve the problems more efficiently.

    Tilt Release Innovation, Blazing Fast

    Boasting a blazing fast speed of up to 150mm/h, the Mars 5 Ultra leaves competitors in the dust. Its revolutionary tilt release technology enables swift model peeling from the release film, ensuring lightning-fast printing without compromising on detail, accuracy or reliability. Seamlessly switch between the fast and slow print modes, unlocking unmatched flexibility and efficiency.

    Stunning 9K , True-to-Life

    Featuring a 7" mono LCD with 9K ultra-high resolution and 18μm XY resolution, the Mars 5 Ultra ensures the faithful reproduction of every intricate detail with stunning fidelity and breathtaking textures. Boasting 92% light uniformity, the advanced COB light source ensures consistent results, bringing your visions to life with impeccable precision.

    Self-Check & Automatic Leveling , Plug-N-Play

    With its smart self-check and automatic leveling functions, the Mars 5 Ultra allows all skill levels to dive straight into the creative process. No more setup hassles or tedious calibrations - simply unbox, power on, and print.

    One-Click Self-Check
    With one single click, the Mars 5 Ultra will perform a quick self-check to verify whether its components are functioning properly before printing. When the accumulated usage of the release film is approaching 60,000 times, the device will issue a reminder to replace the release film promptly.
    *After replacing the release film, please click the refresh button on the device self-test page to reset the counter manually.

    One-Click Automatic Leveling
    Effortless precision is just a click away. Thanks to its intelligent mechanical sensor, the build plate can be automatically leveled with a simple click, making 3D printing accessible to users of all experience levels.

    AI Camera Acts as Your Eyes, Stay in Total Control

    Say goodbye to costly failures and wasted time as the AI camera detects errors in real-time, guiding you to flawless results. Never worry about empty build plate or model warps again - it's a thing of the past. The AI camera monitors every step, instantly alerting you to any errors for immediate resolutions.

    Print Smarter , Print Worry-Free

    With a smart mechanical sensor, the Mars 5 Ultra supports residue detection to prevent damage to the LCD screen. Plus, timely alarms for resin shortages and leveling failures minimize waste and ensure uninterrupted efficiency. Stay worry-free and enjoy high-quality prints every time.

    Real-Time Monitoring and Time-Lapse Photography

    Effortlessly monitor the printing process in real-time, troubleshoot issues, and ensure exceptional print quality. Capture stunning time-lapse videos and share your creative journey with ease.

    Advanced Overheat Protection

    No more overheating worries. Enjoy carefree printing with the advanced high temperature protection. When the LED temperature exceeds 80℃, the intelligent system triggers an alarm and halts printing automatically, ensuring enhanced safety and extended lifespan.

    Power-Loss Resume Printing

    Power Outages? No Problem. The Mars 5 Ultra will automatically resume printing from where it stops. Say goodbye to wasted materials or time. Never again will you lose the printing progress.

    User-Friendly Design

    Quick-Release Design, Easy Assembly
    The quick-release design of the build plate enables effortless removal and installation, making cleaning and maintenance a breeze.

    Replaceable Lock Screws, Resin Clog-Free
    No more resin clogs hindering your creative flow with the replaceable resin tank lock screws. Enjoy uninterrupted printing perfection every time.

    Dual Pour Spouts Resin Tank, Smooth Pouring
    Double the convenience, double the speed. The resin tank features dual pour spouts, allowing for quick and easy loading and unloading, maximizing your efficiency.

    Reliable Drip Tray, Clean and Safe
    The reliable drip tray effectively prevents your resin from spilling, maintaining a clean workspace and enhancing safety. Enjoy a seamless printing experience without any messy surprises.

    Redefine efficiency and streamline your workflow with seamless control over multiple printers from one device. Harness the power of synchronized prints to supercharge your productivity and conquer ambitious projects with ease.

    Powered by self-developed system with 8G ROM, which ensures faster computing and stable file transfer, the Mars 5 Ultra offers a smoother and more efficient printing experience.

    Experience 3D printing that's as easy as scrolling through your smartphone. The 4-inch capacitive touch screen features a simple, intuitive interface that guides you through every step, effortless even for first-timers.

    Trust the Mars 5 Ultra's robust metal frame to withstand the test of time. With meticulous engineering, it is designed to endure countless printing hours while maintaining exceptional print quality and reliability.

    The LCD screen is safeguarded by a durable 9H tempered glass protector, providing exceptional resistance to scratches and damage for a worry-free printing experience.

    Laser-engraved build plate features superior adhesion, preventing detachment and warping issues during printing, and ensuring effortless and damage-free removal of printed models.

    No longer will you be bound by generic exposure settings. Imagine having the ability to finely tune the exposure time for each section, enabling you to determine the optimal exposure time, meticulously control and enhance the printing results.

    The Elegoo Mars Mate air purifier's built-in high-density activated carbon filter can effectively absorb resin odor, with the purification efficiency up to 95% for TVOC.

    What's In Box

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    Specification

    BUILD VOLUME

    153.36 x 77.76 x 165 mm³

    PRINTING SPEED

    MAX 150mm/h

    LAYER THICKNESS

    0.01-0.2 mm

    XY RESOLUTION

    18 × 18 μm (8520 x 4320)

    Z-AXIS ACCURACY

    0.02 mm

    PRINTING TECHNOLOGY

    MSLA

    LIGHT SOURCE

    COB Light Source (wavelength 405nm)

    LCD SCREEN SIZE

    7-inch 9K mono LCD

    LCD SCREEN PROTECTOR

    9H hardness tempered glass

    CONNECTION METHOD

    USB offline printing & WiFi

    SYSTEM

    EL3D-4.0

    SLICING SOFTWARE

    Chitubox

    OPERATING SCREEN

    4.0-inch Capacitive Touch Screen

    LANGUAGE

    Chinese, English, Japanese, Dutch, Korean, French, German, Russian, Italian, Spanish, Turkish, Portuguese

    AIR PURIFIER

    USB connection unavailable, compatible with Mars Mate air purifier

    OTHER FUNCTIONS

    Tilt Release Technology,
    One-Click Automatic Leveling,
    Self-Check & Overheat Protection,
    AI Camera (Empty Build Plate Detection, Warp Detection, Real-Time Monitoring, Time-Lapse Recording),
    Smart Mechanical Sensor (Resin Shortage Alarm, Residue Detection Alarm, Leveling Failure Alarm),
    Power-Loss Resume Printing.

    RESIN

    Supports most resins on the market (water-washable, standard, ABS-like, plant-based, etc.)

    POWER REQUIREMENTS

    100-240V 50/60 Hz 24V 3A

    HEAT DISSIPATION METHOD

    3 copper heat pipes + single fan

    DIMENSIONS

    260 x 268 x 451.5 mm³

    NET WEIGHT

    8.8 kg

    GROSS WEIGHT

    10.8 kg

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    FAQs

    Is there a software license included with the Mars 5 Ultra?

    Yes, your purchase includes a 93-day free Chitubox Pro license.

    How long does delivery take after shipping?

    1. In-stock Product: 3-7 workdays for delivery

    2. Pre-owned Product: 4-8 workdays for delivery

    3. Pre-order Product: We will ship the product according to the estimated delivery time on the page, after shipment, it takes 3-7 workdays for delivery.

    What countries do you ship to?

    Orders placed on ELEGOO CA (ca.elegoo.com) can be shipped to Canada.

    Do you offer free shipping service?

    Click to view Shipping Fees.

    Can I change the delivery address of my package after it has been shipped out?

    Unfortunately, we cannot change the shipment once the product is shipped.