Warranty Policy
1. Warranty timeline
| Models | Parts List | Note | Warranty Period | |
| 3D Printing Machine & Parts | Neptune 3/3 Pro/3 Plus/3 Max Neptune 4/4 Pro/4 Plus/4 Max OrangeStorm Giga Centauri Carbon/Centauri |
PEI Platform Plate/PEI Platform Kit/PEI Magnetic Platform Kit/Build Plate | The PEI platform/build plate is a consumable product without warranty. | No warranty |
| Nozzle | The nozzle kit is a consumable product without warranty. | No warranty | ||
| PTFE Tube | The PTFE tube is a consumable product without warranty. | No warranty | ||
| Heater, Thermistor, Tools | No warranty | |||
| Hot End/Hotend Kit | The nozzle and PTFE tube are consumable products without warranty. | 3 Months | ||
| Extruder/Extruder Kit/Printhead Kit | 6 Months | |||
| Cooling Fan Kit | This includes the 4010/4015 blower fan and the 6010 axial flow fan. | 12 Months | ||
| STM 32-bit Silent Motherboard | 12 Months | |||
| Main Parts of the Machine | 12 Months | |||
| Mars/Jupiter | Release Film, Tools | The release film is a consumable product without warranty. | No warranty | |
| LCD Screen | Resin leakage, scratch-resistant film damage, human damage, and collision damage are not included in the warranty. | 3 Months | ||
| Resin Tank | Installation tools and screws are not warranted. | 6 Months | ||
| Build Plate | Damage caused by scratches, drops, or bumps is not covered by the warranty. | 6 Months | ||
| Other Main Parts of the Machine | 12 Months | |||
| Mars 2/2 Pro/3/3 Pro/4/4 MAX/4 DLP/4 Ultra/5/5 Ultra Saturn S/2/8K/3/3 Ultra/4/4 Ultra/4 Ultra 16K Jupiter SE |
Release Film, Tools | The release film is a consumable product without warranty. | No warranty | |
| LCD Screen | Resin leakage, scratch-resistant film damage, human damage, and collision damage are not included in the warranty. | 6 Months | ||
| Resin Tank | Installation tools and screws are not warranted. | 6 Months | ||
| Build Plate | Damage caused by scratches, drops, or bumps is not covered by the warranty. | 6 Months | ||
| Other Main Parts of the Machine (FEP & Tools Excluded) | 12 Months | |||
| Mercury Mercury Plus V1.0/V2.0/V3.0 Mercury X/XS Bundle |
Washing Bucket, Curing Turntable, Acrylic Cover | No warranty | ||
| Other Main Parts of the Machine (Tools Excluded) | No warranty for the Fresnel lens coated with resin. | 12 Months | ||
| Phecda Laser Engraver & Cutter - 10W/20W |
Consumables and Other attached |
Window Mirror,Power Cord, USB Cable, Engraving Materials, User Manual, Packaging, Tools | No warranty | |
| Other Parts① | Synchronous Belt, Motor Connection Line, Laser Connection Line | 3 Months | ||
| Other Parts② | Fans | 6 Months | ||
| Main Parts① | Laser Head | The rate of laser power drop is related to the frequency of use, working hours, and the working environment. If the laser head has any obvious appearance defects or visible cracks, after-sales warranty services will not be provided. | 12 Months | |
| Main Parts② | Air Assist, PCB, Motor, Laser Head, Power Adapter, Raisers | 12 Months | ||
| Arduino Kits, Robot Kits & Component Kits | All | All | 12 Months | |
| Pre-owned Products | All | All | No warranty | |
| Accessories | Air Purifier: Mini/USB/Mars Mate |
All (Activated Carbon Excluded) | Consumables (activated carbon) are not warranted, nor is human damage or disassembly covered by the warranty. | 12 Months |
| Mini Heater | All (Activated Carbon Excluded) | 12 Months | ||
| 3D Stainless Steel Funnel | 3D Stainless Steel Funnel is a consumable product without warranty | No warranty | ||
| 3D Paint Kit | All | No warranty | ||
| PEI Liquid Glue | All | No warranty | ||
| Anti-Vibration Feet | All | 12 Months | ||
| Enclosure | All | 12 Months | ||
| Dual Printhead Mounting Plate | All | 12 Months | ||
| Four-Printhead Mounting Plate | All | 12 Months | ||
| 5 kg Large Spool Holder Kit | All | 12 Months | ||
| Camera | All | 12 Months | ||
| Filament Vacuum Storage Bags Kit | Pump (Vacuum Bags Excluded) | The vacuum bags are consumable products without warranty. | 1 Month | |
| Accessories for Phecda | Honeycomb Panel | The honeycomb panel is a consumable product without warranty. | No warranty | |
| Composite Filter | The composite filter is a consumable product without warranty. | No warranty | ||
| Rotary Attachment | 12 Months | |||
| Enclosure | 12 Months | |||
| Metal Business Cards | All | No warranty | ||
| Silicone Mat | All | No warranty |
Applicable Products
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Elegoo Centauri Carbon 2 Combo is a multicolor 3D printer with up to 500 mm/s speed, auto calibration, and a 350°C hardened nozzle. Ideal for beginners and pros.
$499.00 CAD
$619.00 CAD
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37%
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Elegoo Saturn 4 Ultra 16K offers high speed at 150 mm/h, smart heating, amazing precision and easy use, quite the best resin 3D printer for beginners & pros in 2025.
$539.00 CAD
$849.00 CAD
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19%
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Effortless auto leveling, smart resin feeding & heating, and stunning 16K detail make Elegoo Jupiter 2 a top-tier large resin 3D printer for beginners & pros.
$1,049.00 CAD
$1,289.00 CAD
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30%
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ELEGOO Saturn 4 Ultra with 10" 12K LCD delivers precise prints & lightning fast speed (150mm/H), making it the best 3D printer for beginners and veterans.
$509.00 CAD
$723.00 CAD
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34%
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ELEGOO PHECDA Laser Engraver, 10W/20W Output Power, 400x400 mm Engraving Area, 25000mm/min Engraving Speed, App Control, Laser Cutter and Engraver Machine for DIY Wood, Leather, Metal
From $329.00 CAD
$499.99 CAD
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27%
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Discover the Elegoo OrangeStorm Giga, the best large 3D printer of 2024 at an affordable price. Enjoy multi-nozzle FDM printing for all your big projects now.
$3,099.00 CAD
$4,218.00 CAD
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37%
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Elegoo Wash and Cure Station 3.0 offers a significantly larger capacity & 360° overall curing, making it one of the best choices for resin 3D printers like Saturn 4.
$149.00 CAD
$237.00 CAD
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ELEGOO Mercury XS Bundle with Separate Washing and Curing Station for Large Resin 3D Printed Models, Compatible with Saturn and Mars LCD 3D Printers, with a Handheld UV Lamp [360° all-round exposure] The post-curing station adopts 2 L-shape light bars (each built-in 14 UV LED lights), and added 4 UV LED beads beneath the turntable. Work with 360°auto-rotating turntable and a handheld UV lamp that cures the nooks and crannies and interior of 3D prints, so that the entire model is cured thoroughly without dead ends. [Dual function of washing and curing] ELEGOO Mercury XS contains 1 washing station and 1 post-curing station, with the dual function of cleaning and curing to remove uncured resin of 3D printed models and optimized your print quality, making your post-processing simple and efficient. [Large washing volume] With an 7000ml large capacity sealed water tank, you can directly wash large models printed by ELEGOO Saturn and Mars 3, or clean parts in batches, which offers substantial time savings and improves your productivity. [Easy and intuitive operation] With a single knob, just press and hold to turn on the machine, then rotate the knob to set an appropriate time for washing or curing, and your models will be ready in a short time. The UV cover can block 99.9% of ultraviolet rays and protect your eyesight during post-curing. [Wide Compatibility] Directly compatible with ELEGOO Saturn or Mars 3 3D printers and the most similar build volume LCD/DLP/SLA 3D resin printers on the market, making your 3D resin print post-processing simple, professional, and efficient.
$164.00 CAD
$262.00 CAD
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