Warranty Policy

1. Warranty timeline

 

Models Parts List Warranty Period
3D Printing Related Products Neptune 2/2D/2S/X/3/3 Pro/3 Plus/3 Max/4/4 Pro/4 Plus/4 Max Main Parts of the Machine (nozzle and build plate sheet Excluded) 12 Months
Mars/Mars Pro/Mars C LCD Screen 3 Months
Other Main Parts of the Machine (FEP&Tools Excluded) 12 Months
Mars 2/2 Pro/3/3 Pro/4/4 MAX/4 Ultra/5/5 Ultra

Saturn/Saturn S/Saturn 2/Saturn 8K/3/3 Ultra/4/4 Ultra		 LCD Screen 6 Months
Other Main Parts of the Machine (FEP&Tools Excluded) 12 Months
Mars 4 DLP Main Parts of the Machine (FEP&Tools Excluded) 12 Months
Jupiter LCD Screen 3 Months
Other Main Parts of the Machine (FEP&Tools Excluded) 12 Months
Jupiter SE LCD Screen 6 Months
Other Main Parts of the Machine (FEP&Tools Excluded) 12 Months
Mercury
Mercury Plus V1.0/V2.0
Mercury X/XS Bundle		 Main Parts of the Machine (Tools Excluded) 12 Months
PHECDA LASER
ENGRAVER &
CUTTER-
10w/20W 		Main Parts PCB, Motor, Laser head, Power Adapter 12 Months
Other Parts① Fans 6 Months
Other Parts② Synchronous belt, motor connection line, laser connection line 3 Months
Consumables and Other attached Power cord, USB cable, Engraving Material (filter cartridge, wood board, stainless steel sheet, leather, etc.), user manual, packaging, tools (hexagonal wrench, open-end wrench), etc. No warranty
Arduino Kits, Robot Kits & Component Kits All All 12 Months
Pre-owned Products All All No warranty
Accessories (For individual purchases) LCD Screen: Mars/Jupiter Resin leakage, scratch-resistant film damage, human damage, collision damage are not included in the warranty. 3 Months
LCD Screen: Mars 2/2 Pro/3/3 Pro/4/4 Ultra/4 Max/5/5 Ultra
Saturn /S/2/8K/3/3 Ultra/4/4 Ultra/Jupiter SE		 Resin leakage, scratch-resistant film damage, human damage, collision damage are not included in the warranty. 6 Months
Air Purifier: Mini/USB/Mars Mate Consumables (activated carbon) are not warranted, as well as human damage, disassembly is not covered by the warranty. 12 Months
Mini Heater Consumables (activated carbon) are not warranted, as well as human damage, disassembly is not covered by the warranty. 12 Months
Build Plate Damage caused by scratches, drops or bumps is not covered by the warranty. 6 Months
Release Film: FEP/PFA/ACF Release film is a consumable product without warranty No warranty
Resin Tank Installation tools and screws are not warranted 6 Months
Washing Bucket: Mercury Plus V1.0/ V2.0; Mercury X/XS Bundle No warranty for damage caused by man / misuse (e.g. resin curing inside the bucket). 6 Months
3D Stainless Steel Funnel 3D Stainless Steel Funnel is a consumable product without warranty No warranty
Hotend Kit: Neptune 3 Pro/3 Plus/3 Max/4/4 Pro/4 Plus/4 Max Entire Hotend Kit 6 Months
Extruder Kit: Neptune 3 Pro/3 Plus/3 Max /4/4 Pro /4 Plus/4 Max Entire Extruder Kit 6 Months
STM 32-bit Silent Motherboard: Neptune 3 Pro/3 Plus/3 Max Motherboard 12 Months
PEI Magnetic Platform Kit: Neptune 3 Pro/3 Plus/3 Max PEI Magnetic Platform Kit is a consumable product without warranty No warranty
Nozzle Kit: Neptune 3 Pro/3 Plus/3 Max/4/4 Pro/4 Plus/4 Max Nozzle Kit is a consumable product without warranty No warranty
Cooling Fan Kit：Neptune 3 Pro/3 Plus/3 Max Including 4010/4015 Blower Fan and 6010 Axial Flow Fan 6 Months
PTFE Tube: Neptune 3 Pro/3 Plus/3 Max PTFE Tube is a consumable product without warranty No warranty
Enclosure All 12 Months
Rotary Attachment: PHECDA Laser Engraver All 12 Months
10W/20W Air Assist: PHECDA Laser Engraver All 12 Months
Enclosure: PHECDA Laser Engraver All 12 Months
Honeycomb Panel: PHECDA Laser Engraver Honeycomb Panel is a consumable product without warranty No warranty
Raisers: PHECDA Laser Engraver All 12 Months
Composite Filter: PHECDA Laser Engraver Composite Filter is a consumable product without warranty No warranty
10W/20W Laser Module: PHECDA Laser Engraver All 12 Months
Window Mirror: PHECDA Laser Engraver Window Mirror is a consumable product without warranty No warranty
20W Adapter: PHECDA Laser Engraver All 12 Months