Warranty Policy

1. Warranty timeline

Models Parts List Note Warranty Period
3D Printing Machine & Parts Neptune 3/3 Pro/3 Plus/3 Max

Neptune 4/4 Pro/4 Plus/4 Max

OrangeStorm Giga

Centauri Carbon/Centauri
PEI Platform Plate/PEI Platform Kit/PEI Magnetic Platform Kit/Build Plate The PEI platform/build plate is a consumable product without warranty. No warranty
Nozzle The nozzle kit is a consumable product without warranty. No warranty
PTFE Tube The PTFE tube is a consumable product without warranty. No warranty
Heater, Thermistor, Tools No warranty
Hot End/Hotend Kit The nozzle and PTFE tube are consumable products without warranty. 3 Months
Extruder/Extruder Kit/Printhead Kit 6 Months
Cooling Fan Kit This includes the 4010/4015 blower fan and the 6010 axial flow fan. 12 Months
STM 32-bit Silent Motherboard 12 Months
Main Parts of the Machine 12 Months
Mars/Jupiter Release Film, Tools The release film is a consumable product without warranty. No warranty
LCD Screen Resin leakage, scratch-resistant film damage, human damage, and collision damage are not included in the warranty. 3 Months
Resin Tank Installation tools and screws are not warranted. 6 Months
Build Plate Damage caused by scratches, drops, or bumps is not covered by the warranty. 6 Months
Other Main Parts of the Machine 12 Months
Mars 2/2 Pro/3/3 Pro/4/4 MAX/4 DLP/4 Ultra/5/5 Ultra

Saturn S/2/8K/3/3 Ultra/4/4 Ultra/4 Ultra 16K

Jupiter SE
Release Film, Tools The release film is a consumable product without warranty. No warranty
LCD Screen Resin leakage, scratch-resistant film damage, human damage, and collision damage are not included in the warranty. 6 Months
Resin Tank Installation tools and screws are not warranted. 6 Months
Build Plate Damage caused by scratches, drops, or bumps is not covered by the warranty. 6 Months
Other Main Parts of the Machine (FEP & Tools Excluded) 12 Months
Mercury
Mercury Plus V1.0/V2.0/V3.0
Mercury X/XS Bundle
Washing Bucket, Curing Turntable, Acrylic Cover No warranty
Other Main Parts of the Machine (Tools Excluded) No warranty for the Fresnel lens coated with resin. 12 Months
Phecda Laser
Engraver &
Cutter - 10W/20W
Consumables and
Other attached
Window Mirror,Power Cord, USB Cable, Engraving Materials, User Manual, Packaging, Tools No warranty
Other Parts① Synchronous Belt, Motor Connection Line, Laser Connection Line 3 Months
Other Parts② Fans 6 Months
Main Parts① Laser Head The rate of laser power drop is related to the frequency of use, working hours, and the working environment. If the laser head has any obvious appearance defects or visible cracks, after-sales warranty services will not be provided. 12 Months
Main Parts② Air Assist, PCB, Motor, Laser Head, Power Adapter, Raisers 12 Months
Arduino Kits, Robot Kits & Component Kits All All 12 Months
Pre-owned Products All All No warranty
Accessories Air Purifier:
Mini/USB/Mars Mate
All (Activated Carbon Excluded) Consumables (activated carbon) are not warranted, nor is human damage or disassembly covered by the warranty. 12 Months
Mini Heater All (Activated Carbon Excluded) 12 Months
3D Stainless Steel Funnel 3D Stainless Steel Funnel is a consumable product without warranty No warranty
3D Paint Kit All No warranty
PEI Liquid Glue All No warranty
Anti-Vibration Feet All 12 Months
Enclosure All 12 Months
Dual Printhead Mounting Plate All 12 Months
Four-Printhead Mounting Plate All 12 Months
5 kg Large Spool Holder Kit All 12 Months
Camera All 12 Months
Filament Vacuum Storage Bags Kit Pump (Vacuum Bags Excluded) The vacuum bags are consumable products without warranty. 1 Month
Accessories for Phecda Honeycomb Panel The honeycomb panel is a consumable product without warranty. No warranty
Composite Filter The composite filter is a consumable product without warranty. No warranty
Rotary Attachment 12 Months
Enclosure 12 Months
Metal Business Cards All No warranty
Silicone Mat All No warranty


Applicable Products

Elegoo Centauri Carbon 2 Combo is a multicolor 3D printer with up to 500 mm/s speed, auto calibration, and a 350°C hardened nozzle. Ideal for beginners and pros.

$499.00 CAD $619.00 CAD

Elegoo Saturn 4 Ultra 16K offers high speed at 150 mm/h, smart heating, amazing precision and easy use, quite the best resin 3D printer for beginners & pros in 2025.

$539.00 CAD $849.00 CAD

Effortless auto leveling, smart resin feeding & heating, and stunning 16K detail make Elegoo Jupiter 2 a top-tier large resin 3D printer for beginners & pros.

$1,049.00 CAD $1,289.00 CAD

ELEGOO Saturn 4 Ultra with 10" 12K LCD delivers precise prints & lightning fast speed (150mm/H), making it the best 3D printer for beginners and veterans.

$509.00 CAD $723.00 CAD

ELEGOO PHECDA Laser Engraver, 10W/20W Output Power, 400x400 mm Engraving Area, 25000mm/min Engraving Speed, App Control, Laser Cutter and Engraver Machine for DIY Wood, Leather, Metal

From $329.00 CAD $499.99 CAD
Choose options

Discover the Elegoo OrangeStorm Giga, the best large 3D printer of 2024 at an affordable price. Enjoy multi-nozzle FDM printing for all your big projects now.

$3,099.00 CAD $4,218.00 CAD

Elegoo Wash and Cure Station 3.0 offers a significantly larger capacity & 360° overall curing, making it one of the best choices for resin 3D printers like Saturn 4.

$149.00 CAD $237.00 CAD

ELEGOO Mercury XS Bundle with Separate Washing and Curing Station for Large Resin 3D Printed Models, Compatible with Saturn and Mars LCD 3D Printers, with a Handheld UV Lamp [360° all-round exposure] The post-curing station adopts 2 L-shape light bars (each built-in 14 UV LED lights), and added 4 UV LED beads beneath the turntable. Work with 360°auto-rotating turntable and a handheld UV lamp that cures the nooks and crannies and interior of 3D prints, so that the entire model is cured thoroughly without dead ends. [Dual function of washing and curing]  ELEGOO Mercury XS contains 1 washing station and 1 post-curing station, with the dual function of cleaning and curing to remove uncured resin of 3D printed models and optimized your print quality, making your post-processing simple and efficient. [Large washing volume] With an 7000ml large capacity sealed water tank, you can directly wash large models printed by ELEGOO Saturn and Mars 3, or clean parts in batches, which offers substantial time savings and improves your productivity. [Easy and intuitive operation] With a single knob, just press and hold to turn on the machine, then rotate the knob to set an appropriate time for washing or curing, and your models will be ready in a short time. The UV cover can block 99.9% of ultraviolet rays and protect your eyesight during post-curing. [Wide Compatibility] Directly compatible with ELEGOO Saturn or Mars 3 3D printers and the most similar build volume LCD/DLP/SLA 3D resin printers on the market, making your 3D resin print post-processing simple, professional, and efficient.

$164.00 CAD $262.00 CAD