2. For Quality-Related Item

*This clause does not apply to Pre-owned & Refurbished items.

Please note that all return requests must first be submitted to our official customer service team, and the package must be returned to our designated address (unless our customer service team recommends refusing the package), as failure to do so could result in liability for any lost items. Any return not confirmed and monitored by customer support may be lost.

A. Product is defective when you receive it, within 14 days of delivery, you can return defective items to Elegoo and get a full refund or replacement, and Elegoo is responsible for return shipping charges. Or you can ask Elegoo to repair defective items, and Elegoo is responsible for repair fees.

B. Beyond the 14days but within warranty, a full refund and replacement are not available, but repair is acceptable. Elegoo is responsible for repair fees.

C. Out of warranty, Elegoo will provide free technical support, if the parts need to be replaced, the customer is responsible for the repair fees, which means the customer needs to purchase the parts and bear the freight.

Quality-Related Issue

 

Items

Responsibility of Fees

Refund

Replace

Repair

Return Shipping Charges

Repair Fees

Within 14 Days

√

√

√

Elegoo

Elegoo

Within Warranty

×

×

√

×

Elegoo

Out of Warranty

×

×

√

×

Customer

Important:

1. If the customer service team/technical team confirms the return or exchange of the machine, the original machine must be sent out within 7 days (the return label provided by our company is valid for 7 days). Otherwise, it will be deemed that the plan has been abandoned. Subsequent contact with us will require re-troubleshooting and confirmation of the problem, and the time when the problem first occurred will also be reset. A refund or a new machine will be arranged after we receive the returned machine.

2. After receiving the goods, please keep the original box for at least 14 days. If you need to return the goods, you must pack the products in the original box.

3. To avoid any delay or denial of processing your refund and replacement request, please verify that the returning product must be with all parts & accessories included and all original tags and labels attached and in the original box (generic boxes will be rejected).

Applicable Products

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Centauri Carbon 2 Combo Centauri Carbon 2 Combo
Centauri Carbon 2 Combo

Elegoo Centauri Carbon 2 Combo is a multicolor 3D printer with up to 500 mm/s speed, auto calibration, and a 350°C hardened nozzle. Ideal for beginners and pros.

$499.00 CAD $619.00 CAD
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37%
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Saturn 4 Ultra 16K Saturn 4 Ultra 16K
Saturn 4 Ultra 16K

Elegoo Saturn 4 Ultra 16K offers high speed at 150 mm/h, smart heating, amazing precision and easy use, quite the best resin 3D printer for beginners & pros in 2025.

$539.00 CAD $849.00 CAD
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19%
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Jupiter 2 Jupiter 2
Jupiter 2

Effortless auto leveling, smart resin feeding & heating, and stunning 16K detail make Elegoo Jupiter 2 a top-tier large resin 3D printer for beginners & pros.

$1,049.00 CAD $1,289.00 CAD
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Saturn 4 Ultra Saturn 4 Ultra
Saturn 4 Ultra

ELEGOO Saturn 4 Ultra with 10" 12K LCD delivers precise prints & lightning fast speed (150mm/H), making it the best 3D printer for beginners and veterans.

$509.00 CAD $723.00 CAD
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Phecda Laser Engraver & Cutter Phecda Laser Engraver & Cutter
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ELEGOO PHECDA Laser Engraver, 10W/20W Output Power, 400x400 mm Engraving Area, 25000mm/min Engraving Speed, App Control, Laser Cutter and Engraver Machine for DIY Wood, Leather, Metal

From $329.00 CAD $499.99 CAD
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OrangeStorm Giga OrangeStorm Giga
OrangeStorm Giga

Discover the Elegoo OrangeStorm Giga, the best large 3D printer of 2024 at an affordable price. Enjoy multi-nozzle FDM printing for all your big projects now.

$3,099.00 CAD $4,218.00 CAD
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Mercury Plus V3.0 Mercury Plus V3.0
Mercury Plus V3.0

Elegoo Wash and Cure Station 3.0 offers a significantly larger capacity & 360° overall curing, making it one of the best choices for resin 3D printers like Saturn 4.

$149.00 CAD $237.00 CAD
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Mercury XS Bundle Mercury XS Bundle
Mercury XS Bundle

ELEGOO Mercury XS Bundle with Separate Washing and Curing Station for Large Resin 3D Printed Models, Compatible with Saturn and Mars LCD 3D Printers, with a Handheld UV Lamp [360° all-round exposure] The post-curing station adopts 2 L-shape light bars (each built-in 14 UV LED lights), and added 4 UV LED beads beneath the turntable. Work with 360°auto-rotating turntable and a handheld UV lamp that cures the nooks and crannies and interior of 3D prints, so that the entire model is cured thoroughly without dead ends. [Dual function of washing and curing]  ELEGOO Mercury XS contains 1 washing station and 1 post-curing station, with the dual function of cleaning and curing to remove uncured resin of 3D printed models and optimized your print quality, making your post-processing simple and efficient. [Large washing volume] With an 7000ml large capacity sealed water tank, you can directly wash large models printed by ELEGOO Saturn and Mars 3, or clean parts in batches, which offers substantial time savings and improves your productivity. [Easy and intuitive operation] With a single knob, just press and hold to turn on the machine, then rotate the knob to set an appropriate time for washing or curing, and your models will be ready in a short time. The UV cover can block 99.9% of ultraviolet rays and protect your eyesight during post-curing. [Wide Compatibility] Directly compatible with ELEGOO Saturn or Mars 3 3D printers and the most similar build volume LCD/DLP/SLA 3D resin printers on the market, making your 3D resin print post-processing simple, professional, and efficient.

$164.00 CAD $262.00 CAD