ELEGOO Neptune 4
ELEGOO Neptune 4
ELEGOO Neptune 4
  • Fast Shipping
  • Up To 1-Year Warranty
  • Lifetime Support

Neptune 4

$337.99 CAD $269.99 CAD
Shipping calculated at checkout.
  • 1.225 × 225 × 265 mm Build Volume
  • 500 mm/s Max Speed
  • 121 (11 × 11) Points Auto Bed Leveling
  • 300 °C High-Temp Nozzle
  • Support PLA/TPU/PETG/ABS/ASA/Nylon Filaments
  • USB/LAN Transfer
Options:Neptune 4
Neptune 4 Max
Neptune 4 Pro
Neptune 4 Plus
Neptune 4
Neptune 3 Pro
  • Fast Shipping
  • Up To 1-Year Warranty
  • Lifetime Support
Neptune 4
$337.99 CAD $269.99 CAD
$337.99 CAD $269.99 CAD
Product information

Where We Ship

Orders placed on ELEGOO CA (ca.elegoo.com) can be shipped to Canada. 

Estimated Delivery Time:

  1. In-stock Product: 3-7 workdays for delivery.
  2. Pre-owned Product: 4-8 workdays for delivery.
  3. Pre-order Product: We will ship the product according to the estimated delivery time on the page, after shipment, it takes 3-7 workdays.

1. Once the package has been dispatched, please promptly monitor its status. If you encounter any of the following situations, please contact us immediately to prevent exceeding the logistics channel's tracing period: the package status remains unchanged for over 7 days, or if the package has been signed for but not received by you.
2. Upon receiving the goods, please ensure that the order is complete and undamaged. For any logistics inquiries, feel free to reach out to us without delay.

Contact Information:
A. If you have opted for Worry-Free Delivery, you will receive an email from Seel. In case of lost, stolen, or damaged products due to logistics issues, please report these concerns via the Seel email or seek assistance by contacting them.
B. If you have not chosen Worry-Free Delivery, you can contact us at info@elegoo.com. We will coordinate with the logistics company to verify the situation and assist you in filing a claim if necessary.

Shipping Restrictions

  • Please note that we are unable to ship to P.O. Boxes and APO/FPO addresses.
  • You may only ship to one address per order. If your order contains items that require shipping to multiple locations, you’ll need to place separate orders for each address.

Shipping Fees

For orders over $65 CAD, it’s FREE SHIPPING. Orders under $65 CAD will be charged a $20 CAD shipping fee. EXCEPT this condition:

Orders that include Saturn 4, Saturn 4 Ultra, or Saturn 4 Ultra 16K will incur a shipping fee of $30 CAD per unit.

Orders that include Centauri or Centauri Carbon will incur a shipping fee of $50 CAD per unit.

Ownership, Terms, and Risk

1. Please ensure your shipping address is accurate. Once the package is dispatched, we cannot reroute it. You are solely responsible for verifying the address. If a loss occurs due to an incorrect address or a fraudulent transaction, you will be liable for all financial losses.
Note: Please do not enter any PO Box address, otherwise your package can't be dispatched by any courier services.

2. Orders (excluding Pre-Orders) are typically forwarded to the warehouse 8 hours after placement. Once submitted to the warehouse, orders are generally non-cancellable and non-modifiable. If modifications are required, we will attempt to coordinate with the warehouse; however, success cannot be guaranteed. Costs incurred due to address errors or cancellations are subject to our Return & Refund Policy, and you will be responsible for payment.

3. Please ensure all order details are accurate and your phone is accessible. If a product is returned due to the following reasons, we reserve the right to charge return shipping fees and redelivery costs prior to resending the item:
A. Failure to contact the delivery carrier within 5 days of a delivery attempt.
B. Incorrect shipping address provid

FAQ

Q: If I order multiple products, will they be delivered together?
A: We aim to ship items together whenever possible. However, depending on product availability or shipping requirements, items may arrive separately. You will receive a notification email for each shipment.


Warranty Periods

Category
Models
Parts List
Note
Warranty Period
All
/
/
Consumable parts with no warranty or limited warranty.
12 Months
3D Printing Machine & Parts
Neptune 3/3 Pro/3 Plus/3 Max

Neptune 4/4 Pro/4 Plus/4 Max

OrangeStorm Giga

Centauri Carbon/Centauri
PEI Platform Plate/PEI Platform Kit/PEI Magnetic Platform Kit/Build Plate/Nozzle (Kit)/PTFE Tube/Tools
Consumable parts with no warranty.
No Warranty
Extruder/Extruder Kit/Printhead Kit
Consumable parts with limited warranty.
6 Months
Mars/Mars 2/2 Pro/3/3 Pro/4/4 MAX/4 DLP/4 Ultra/5/5 Ultra

Saturn S/2/8K/3/3 Ultra/4/4 Ultra/4 Ultra 16K

Jupiter/Jupiter SE
Release Film, Tools
Consumable parts with no warranty.
No Warranty
LCD Screen
Consumable parts with limited warranty. Resin leakage, scratch-resistant film damage, human-caused damage, and collision damage are not covered by the warranty.
3 Months
Resin Tank/Build Plate
Consumable parts with limited warranty.
6 Months
Mercury
Mercury Plus V1.0/V2.0/V3.0
Mercury X/XS Bundle
Washing Bucket, Curing Turntable, Acrylic Cover
Consumable parts with no warranty.
No Warranty
Phecda Laser
Engraver & 
Cutter - 10 W/20 W
Consumables and
Other Attached
Window Mirror, Power Cord, USB Cable, Engraving Materials, User Manual, Packaging, Tools
Consumable parts with no warranty.
No Warranty
Other Parts①
Synchronous Belt, Motor Cable, Laser Cable
Consumable parts with limited warranty.
3 Months
Other Parts②
Fans
Consumable parts with limited warranty.
6 Months

 

1. Consumable Parts 
Consumable parts are either excluded from warranty coverage or covered under a limited warranty period. For the purpose of this policy, "consumables" are defined as disposable items, components, or parts of the Product that are inherently designed to deteriorate or wear out during normal use of the Product.

While these items may not be covered by the standard warranty or may have a limited warranty period as specified in the table above, we will gladly replace any consumable that fails due to a manufacturing defect, provided the printer itself is still under warranty. ELEGOO reserves the exclusive right to determine eligibility for replacement, and such decisions shall be final.

2. Accessories or Parts Purchased Separately
Accessories or parts purchased separately enjoy the same quality assurance policy as the complete machine.

3. Warranty Periods
All periods stated on this page are calculated from the date the original order was received. 

4. Warranty Forfeiture
This warranty does not cover the following cases:
A. Products not purchased from ELEGOO or authorized ELEGOO distributors with a valid receipt or invoice.
B. Products that are lost or stolen.
C. Products whose warranty period has expired.
D. Free products or products that have been refunded.
E. Products repaired by a third party or modified by an individual.
F. Damage caused by external factors or misuse of products (including but not limited to resin leakage, falls, improper operation), normal discoloration, wear and tear, or other non-quality-related issues.
G. LCD screens that can not provide an identifiable SN code.
 
5. Warranty in Other Regions
For consumers protected by local consumer laws in their country of purchase, ELEGOO's Limited Warranty benefits are provided in addition to all rights and remedies under such laws, including but not limited to those described above. If local regulations specify a warranty period longer than our stated policy, the longer period will apply, and we will fully comply with local requirements to support our customers.

Return & Refund Policy

Non-Quality-Related Issues

Product Status
Items
Responsibility for Both Original Shipping Charges and Return Shipping Charges
Restocking Fee
Deduction Fee
Refund
Within 14 Days
Unopened
√
Customer
5% based on the order amount
If key parts are found missing on the returned machine, the corresponding fees will be deducted.
Open-box and unused
√
Customer
15% based on the order amount
Used
×
×
×
Within Warranty
All Status
×
×
×
×

Quality-Related Issues

Items
Responsibility for Fees
Refund
Replace
Repair
Return Shipping Charges
Repair Fees
Within 14 Days
√
√
√
Elegoo
Elegoo
Within Warranty
×
×
√
×
Elegoo
Out of Warranty
×
×
√
×
Customer

 

Important Notes:

1. These clauses do not apply to pre-owned or refurbished items.
2. All return requests must be approved by our official customer support team and be sent to our designated address as instructed. Unapproved returns may be rejected or lost, and we are not liable for such cases. Please confirm with customer support before returning to ensure safe processing.
3. The original item must be shipped within 7 days (return label is valid for 7 days) after return/replacement approval. Failure to do so will void the request, and later contact may require re-troubleshooting.
4. Please retain the original packaging to ensure your product is protected during transit. Deviating from our packaging instructions may void the warranty and incur additional charges. For warranty claims, the original box and packing materials are required to avoid processing delays.
5. The returned product will be thoroughly inspected by ELEGOO upon receipt to determine if it meets the inspection criteria. If the returned product fails to meet these criteria, your refund request may be rejected or subject to a deduction fee at ELEGOO's sole discretion.
6. Refunds or replacement products will be processed after we receive the returned item.

Features What's In Box Specification FAQs Reviews
Features What's In Box Specification FAQs Reviews

Pre-installed Klipper Firmware

Dual-gear
Direct Extruder

Efficient & Instant
Cooling

Removable Touch Screen

Larger Print Volume

121 (11x11) Points
Auto Bed Leveling

Pre-installed Klipper Firmware

Dual-gear
Direct Extruder

Efficient & Instant
Cooling

Removable Touch Screen

Larger Print Volume

121 (11x11) Points
Auto Bed Leveling

Speed Up Printing with Klipper

The ELEGOO Neptune 4 comes pre-installed with Klipper firmware, with an ARM 64-bit 1.5G main frequency quad-core processor for faster command processing and execution, enabling it to print at an impressive speed of up to 500 mm/s for higher efficiency. The 8 GB ROM provides ample storage space for fast printing.

Additionally, the printer supports advanced features such as input shaping, which reduces mechanical vibrations in the printer's motion system and artifacts such as ringing, rippling, ghosting, or echoing on the printed model surface. The pressure advance function adjusts material flow according to printing speed, ensuring consistent pressure in the nozzle and reducing filament ooze or blobbing.

Potent Extrusion & Upgraded Hotend

The dual-gear direct extruder features a 5.2:1 reduction ratio and enhanced gearing force for even filament extrusion and sufficient discharge, weighing only 75% of the Neptune 3 Pro.

The copper-titanium bi-metal throat pipe features a unique air duct design for faster heat dissipation and less nozzle clogging.

The nozzle with an extended hotend can withstand up to 300 °C to fully melts the filament, meeting the temperature requirements of high-temp filaments like nylon. (Tips: ABS and ASA filament materials are recommended to be used in conjunction with a 3D Printer Enclosure.)

Unparalleled Heat Dissipation Performance

In addition to the two thickened 4015 ball bearing cooling fans on both sides of the print head, there are four 4020 ball bearing auxiliary fans behind the print head, which ensures omnidirectional rapid cooling of the newly printed layers even at a fast printing speed, and the deposited hot filament quickly bonds together for better overhang and bridge results.

Stable & Quiet Printing

The ELEGOO Neptune 4 3D printer is designed for quiet and precise printing with its silent drivers for all axes, reducing noise to below 50 dB. Its wear-resistant POM V-guide wheels moves quietly, smoothly, and accurately.

The Z-axis dual lead screw + Z-axis dual motor design provides better synchronization, increasing the accuracy and stability of the print head movement.

Smoother Model Surface

Support for advanced functions like input shaping and pressure advance helps achieve a smooth model surface and consistent extrusion.

The upgraded dual-sided plate ensures perfect PLA prints with a new specialized PLA Surface for excellent adhesion and minimal warping even at lower heatbed temperatures. The original Textured PEI Surface ensures strong adhesion and easy print removal, supporting materials from PLA and TPU to high-temp options like ABS and carbon fiber.

No worries about unexpected power failures during printing, since the printer can resume printing after the power supply is restored.

Whenever the filament runs out or breaks, the printer will pause and alert you to prevent wasted materials and scrapped models.

After connecting your printer to the LAN, you can easily access the web terminal for remote control and monitoring.

What's In Box

Neptune 4 3D Printer

Neptune 4 3D Printer

Neptune 4's Base Unit

Base Unit

Neptune 4's Gantry Frame Arm

Gantry Frame Unit

Neptune 4's Spool Holder Arm

Spool Holder Arm

Neptune 4's Touch Screen

Touch Screen

Neptune 4's Spiral Cable

Spiral Cable

Neptune 4's Screen Support Block

Screen Support Block

Neptune 4's Filament Detector

Filament Detector

Neptune 4's Spool Holder

Spool Holder

Neptune 4's Rear Cooling Fan

The Rear Cooling Fan

Neptune 4's Power Cable

Power Cable

Neptune 4's Fasteners

Fasteners

Neptune 4's Tools

Tools

Neptune 4's User Manual

User Manual

Show More（8+）

Specifications

Key Printing Performance
Build Volume 225 × 225 × 265 mm
Printing Speed 30–500 mm/s (Recommended 250 mm/s)
Default Acceleration 6,000 mm/s²
Maximum Acceleration 20,000 mm/s²
Printing Accuracy ±0.1 mm
Layer Thickness 0.1–0.4 mm (Recommended 0.2 mm)
Supported Filament PLA/TPU/PETG/ABS/ASA/Nylon
Filament Diameter 1.75 mm
Hardware Specifications
Technology Fused Deposition Modeling (FDM)
Printing Platform Size 235 × 235 mm
Extruder Dual-Gear Direct Extruder (2 Fans)
Nozzle Brass
Nozzle Diameter 0.4 mm
Build Plate PEI Spring Steel Sheet (Now upgraded to dual-sided: Textured PEI + PLA-Specific Surfaces)
Bed Leveling Method Manual Leveling + 121-Point Auto-Leveling
Heat Break Copper, Titanium Alloy
Z-Axis Lead Screw 2 Lead Screws
Motor Drive Silent Drive (All Axes)
Motherboard Klipper High-Speed Quiet Motherboard
LED Lighting Yes
Thermal Specifications
Max. Nozzle Temperature 300 °C
Max. Heated Bed Temperature 110 °C (Ambient Temperature 25 °C)
Ambient Temperature 5–40 °C
Sensors
Filament Run Out Sensor Yes
Power Loss Recovery Yes
Operation & Connectivity
System Klipper
Touch Screen 4.3-inch Color Capacitive Touch Screen
Language English, French, German, Russian, Italian, Spanish, Japanese, Chinese
Connectivity USB, LAN
Slicing Software ELEGOO Slicer (Recommended), Orca, Cura
Input Format STL, OBJ
Output Format Gcode
Physical & Electrical Specifications
Maximum Size for Machine Activity 475 × 550 × 735 mm
Machine Size 475 × 445 × 515 mm
Package Size 630 × 510 × 260 mm
Net Weight 8.3 kg
Gross Weight 10.6 kg
Power Input 110–120 VAC
220–240 VAC
50/60 Hz
Power Output 24 V
Rated Power 310 W
Operating Sound ≤60 dB

FAQs

How long does delivery take after shipping?

1. In-stock Product: 3-7 workdays for delivery

2. Pre-owned Product: 4-8 workdays for delivery

3. Pre-order Product: We will ship the product according to the estimated delivery time on the page, after shipment, it takes 3-7 workdays for delivery.
What countries do you ship to?

Orders placed on ELEGOO CA (ca.elegoo.com) can be shipped to Canada.

Do you offer free shipping service?

Click to view Shipping Fees.
Can I change the delivery address of my package after it has been shipped out?

Unfortunately, we cannot change the shipment once the product is shipped.